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Targa Viasat Polska|FAQs

FAQ

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Odpowiedzi na najczęściej zadawane pytania

Nie mogę zalogować się do serwisu / Moje dane logowania są nieprawidłowe / Zgubiłem dane logowania – co powinienem zrobić?

If you have forgotten the password, click the following link fleet.targatelematics.com/pl-pl, enter your Username and press “Submit” to receive an email with the procedure to set a new password.

For further assistance, please write an email to help.desk@targatelematics.com/pl-pl or fill in the form.

Log into the members area from the link https://login.targatelematics.com/pl-pl and enter your login info, or from the website www.targatelematics.com/pl-pl/ click on LOGIN > Targa Telematics at the top-right to enter the platform with your login info.

If the tracker is not on the road, the icon will be positioned in the relative area.
The product is delivered by express courier. You can specify an alternative delivery address if different from the billing address.

Send an email to websales@targatelematics.com/pl-pl to be contacted by a sales consultant, who will propose the best solution after assessing your specific needs. Otherwise contact the relevant sales representative.

If the device requires installation by our personnel, contact the sales representative to schedule an appointment. Otherwise send an email to help.desk@targatelematics.com/pl-pl to receive further information, or fill out the form available at https://targatelematics.com/pl-pl/support/customer-support/.

Follow the instructions you received when you purchased the device regarding the addition of new vehicles so they can be tested. Alternatively, follow the instructions in the device’s box.

Contact the Help Desk at 011 23 993 11 to check if the device has been tampered with and to receive further information, or send an email to help.desk@targatelematics.com/pl-pl.

Czym zajmuje się Stacja Monitorowania Alarmów

The Control Room is a 24/7 service that allows you to talk with qualified, dedicated personnel able to assist in the event of theft or an emergency, coordinating directly with the police and relevant local authorities.

The plate and the color of the stolen vehicle; where it was parked last time and at what time. Then send the report as soon as it is filled at the FFOO.

Urządzenie nie działa prawidłowo lub występują problemy – z kim powinienem się skontaktować?

Write an email to help.desk@targatelematics.com/pl-pl or fill out the form available at www.targatelematics.com/pl-pl/support/customer-support/.

The function allows for the remote immobilization of the vehicle by the Control Rooms. The control inhibits the re-starting of the vehicle’s engine in compliance with road safety standards.

Yes, but you must first provide us information on the vehicle to be installed. After receiving our feedback, proceed with the test using the app, contacting an installer. You may need to resubmit some documents.
Any changes must be communicated by email to help.desk@targatelematics.com/pl-pl.
The device is covered by warranty for 24 months from the date of installation, and replacement is covered in the event of malfunctions or defects of the components.

Such matters are handled on a case-by-case basis. Normally it is possible, but interventions may also be necessary by a mechanic at the customer’s expense.

If the car is used the device is not working, so we do not receive or collect any data. If you want to purchase the services associated with the tracker, send an email to help.desk@targatelematics.com/pl-pl or submit a request.

The SIM card is included with any traffic costs related to the service. You will not be charged for anything other than the annual fee.

The SIMs are provided by Targa Telematics. The SIMs used belong to the machine to machine (M2M) category and are enabled for data transmission.

Yes, Android and iOS smartphone apps are available in the respective stores.
For information regarding the method of installation and type of product, please contact your sales representative.
24/7/365 support is provided for safety services.
Yes, the service can also be configured to work internationally.
Only outside the warranty period.
Yes, after installation the device is activated after passing the test.
No, the software is accessible via the web, without the need to install any special components. You can also download the Android and iOS smartphone app.
The maps used are updated periodically and are available in your customer area, accessible from the Targa Telematics website or smartphone apps.

Write an email to help.desk@targatelematics.com/pl-pl with all the information necessary to reply, or submit a request.

Targa Viasat Polska|FAQs

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© Targa Viasat Polska Sp. z o.o. z siedzibą w Warszawie, ul. Pileckiego 63, 02-781 Warszawa, NIP: 9511001175, KRS: 0000681092, Sąd Rejonowy dla m. st. Warszawy w Warszawie XIII Wydział Gospodarczy KRS, Kapitał zakładowy: 2.100.000,00 zł

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