FAQs
Get Help
All the answers to the most frequently asked questions
I can’t log into the site / My login details are wrong / I’ve lost my login details, what should I do?
If you have forgotten the password, click the following link fleet.targatelematics.com, enter your Username and press “Submit” to receive an email with the procedure to set a new password.
For further assistance, please write an email to help.desk@targatelematics.com or fill in the form.
How do I log into the platform? Where do I enter the login info I received?
Log into the members area from the link https://login.targatelematics.com and enter your login info, or from the website www.targatelematics.com/ click on LOGIN > Targa Telematics at the top-right to enter the platform with your login info.
If there are no roads on the map, what do you see?
How do you deliver the product? Can I provide a different address?
I would like to buy or integrate your products/services. Who should I contact?
Send an email to websales@targatelematics.com to be contacted by a sales consultant, who will propose the best solution after assessing your specific needs. Otherwise contact the relevant sales representative.
I have received your products, what should I do now?
If the device requires installation by our personnel, contact the sales representative to schedule an appointment. Otherwise send an email to help.desk@targatelematics.com to receive further information, or fill out the form available at https://targatelematics.com/support/customer-support/.
I need to install a device on a new car, what should I do?
My car was found after being stolen or an attempted theft. Do I have to replace the satellite device?
Contact the Help Desk at 011 23 993 11 to check if the device has been tampered with and to receive further information, or send an email to help.desk@targatelematics.com.
What does the Control Room do?
The Control Room is a 24/7 service that allows you to talk with qualified, dedicated personnel able to assist in the event of theft or an emergency, coordinating directly with the police and relevant local authorities.
What information do I need to provide when reporting a car theft?
The plate and the color of the stolen vehicle; where it was parked last time and at what time. Then send the report as soon as it is filled at the FFOO.
The device is not working properly or has problems: who should I contact?
Write an email to help.desk@targatelematics.com or fill out the form available at www.targatelematics.com/support/customer-support/.
How does the vehicle engine block work?
The function allows for the remote immobilization of the vehicle by the Control Rooms. The control inhibits the re-starting of the vehicle’s engine in compliance with road safety standards.
Can I move the device to another vehicle?
I want to change phone / cell / address, how do I communicate this information?
Any changes must be communicated by email to help.desk@targatelematics.com.
If the device doesn’t work, is it replaced free of charge?
Is it possible to reactivate a canceled or closed contract?
Such matters are handled on a case-by-case basis. Normally it is possible, but interventions may also be necessary by a mechanic at the customer’s expense.
I found one of your devices on my car but I didn’t buy it. What should I do?
Is the SIM included? Do you have to pay extra for data transmission?
The SIM card is included with any traffic costs related to the service. You will not be charged for anything other than the annual fee.
Do you provide the SIM? What SIMs do you use?
The SIMs are provided by Targa Telematics. The SIMs used belong to the machine to machine (M2M) category and are enabled for data transmission.
Are location maps compatible for displaying positions on Apple/Android or cell phones in general?
How much does installation cost?
What kind of customer support do you provide?
Does the service work internationally?
Do I have to pay any replacement costs?
Is the device activated by Targa Telematics?
Do you need dedicated software to use the device and access the services?
Which map can I use to see?
I have a question or a request but I can’t find the answer in the FAQ. What should I do?
Write an email to help.desk@targatelematics.com with all the information necessary to reply, or submit a request.
