FAQs

Get Help

All the answers to the most frequently asked questions

I can’t log into the site / My login details are wrong / I’ve lost my login details, what should I do?

If you have forgotten your password or are having problems logging in, please send an email to support.africa@targatelematics.com or fill out the form.

How do I log into the platform? Where do I enter the login info I received?

You will find the “Login” section in the submenu of our website. Click on the name of your solution and log in to your customer area to access the platform with your login details. If you have any questions, please feel free to send an email to support.africa@targatelematics.com or fill out the form.

How do you deliver the product? Can I provide a different address?

For customers in African markets, the product is delivered by courier. You can specify a different delivery address if it differs from the billing address.

I would like to buy or integrate your products/services. Who should I contact?

Send an email to contact.africa@targatelematics.com to be contacted by a sales consultant, who will offer you the best solution after assessing your specific needs. Alternatively, contact the relevant sales representative.

I have received your products, what should I do now?

If the device needs to be installed by our staff, please contact your sales representative to schedule an appointment. Otherwise, send an email to support.africa@targatelematics.comfor more information, or fill out the form.

I need to install a device on a new car, what should I do?

Follow the instructions you received when purchasing the device regarding adding new vehicles so that they can be tested. Contact our support team if you have any questions by email: support.africa@targatelematics.com or by filling out the form.

My car was found after being stolen or an attempted theft. Do I have to replace the satellite device?

Send an email to support.africa@targatelematics.com.

What does the Control Room do?

The Control Room is a service available 24 hours a day, 7 days a week, allowing you to speak to qualified and dedicated staff who can assist you in the event of theft or an emergency, coordinating directly with the police and relevant local authorities.

What information do I need to provide when reporting a car theft?

If your vehicle is stolen, please follow the instructions provided via your QLove.Drive.Protect mobile app.

The device is not working properly or has problems: who should I contact?

Write an email to support.africa@targatelematics.comor fill out the form available at https://targatelematics.com/africa-en/support/customer-support/

How does the vehicle engine block work?

The function allows remote immobilization of the vehicle by control rooms. The control prevents the vehicle’s engine from restarting in accordance with road safety standards.

Can I move the device to another vehicle?

First, you must provide us with information about the vehicle to be installed. After receiving our comments, proceed with the test using the app, contacting an installer. You may need to resubmit certain documents. For any questions, please contact customer support: support.africa@targatelematics.com

I want to change phone / cell / address, how do I communicate this information?

Any changes must be communicated by email to support.africa@targatelematics.com.

If the device doesn’t work, is it replaced free of charge?

The device is covered by warranty for 24 months from the date of installation, and replacement is covered in the event of malfunctions or defects of the components.

Is it possible to reactivate a canceled or closed contract?

Such matters are handled on a case-by-case basis. Please feel free to contact the support team by email at support.africa@targatelematics.com.

I found one of your devices on my car but I didn’t buy it. What should I do?

If the car is in use, the device does not work, so we do not receive or collect any data. If you would like to purchase the services associated with the tracker, send an email to support.africa@targatelematics.comor submit a request.

Do you provide the SIM? What SIMs do you use?

The SIMs are provided by Targa Telematics. The SIMs used belong to the machine to machine (M2M) category and are enabled for data transmission.

Are location maps compatible for displaying positions on Apple/Android or cell phones in general?

Yes, Android and iOS smartphone apps are available in the respective stores.

How much does installation cost?

For information regarding the method of installation and type of product, please contact your sales representative.

What kind of customer support do you provide?

24/7/365 support is provided for safety services.

Does the service work internationally?

Yes, the service can also be configured to work internationally.

Do I have to pay any replacement costs?

Only outside the warranty period.

Is the device activated by Targa Telematics?

Yes, after installation the device is activated after passing the test.

Do you need dedicated software to use the device and access the services?

No, the software is accessible via the web, without the need to install any special components. You can also download the Android and iOS smartphone app.

I have a question or a request but I can’t find the answer in the FAQ. What should I do?

Write an email to support.africa@targatelematics.com with all the information needed to respond, or submit a request.

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